Brave Floral takes every measure to provide fresh, professionally-treated floral products to our clients, as well as making basic care instructions available to maximize the longevity of your florals. With care, and in the proper conditions, we are confident your florals will last a minimum of three (3) days from pick-up/delivery. Please reference our Flower Care Guide for information on how best to keep your flowers looking fresh.
All quality claims must be made within 24 hours of your pick-up or delivery, and the original product must be presented in-person at the shop, or detailed photos emailed to firstname.lastname@example.org, in order to receive an appropriate replacement. No replacements will be made after this time frame.
If at any time, you have a question on the care of your florals, please do not hesitate to reach out to our team via the Contact form.
Each plant sold at Brave Floral comes equipped with a care tag for your easy reference. If at any time, you require further care instructions on your plant, please do not hesitate to reach out to our team via the Contact form.
RETURN & EXCHANGE POLICY
Unopened and unused goods are accepted for refund to the original form of payment or exchange within fourteen (14) days of purchase. Original receipt must be presented in-store at time of return. For online orders, please email email@example.com for a return authorization number.
All botanicals, such as fresh and dried florals, wreaths and houseplants, are final sale. Please reference the care card provided with your purchase to ensure proper maintenance of your flowers and plants once they arrive at their new home.
CONTACTLESS DELIVERY POLICY
All Brave Floral shop items including fresh flowers, dried flowers, houseplants, homewares, self-care items, and gifts are available for contactless delivery.
Deliveries are available Wednesday to Saturday between 12pm and 4pm. All orders for local delivery must be received by 3pm the day before for guaranteed availability. We often can accommodate same day orders if placed by 11am and, in those cases, the option to do so will be available on the website. Otherwise, your order will be delivered during the next delivery slot. We cannot make any guarantees about the exact delivery time as it is based on the overall delivery route for the day.
In order to provide a contactless delivery, Brave Floral will contact the delivery recipient via text message prior to the delivery as a courtesy alert, then leave the order in a secure location near the exterior front door. A photo will be sent to the recipient if we do not see anyone retrieve the order. If the order is not retrieved in a timely manner, Brave Floral will not be held responsible for any items that are damaged due to weather conditions, or conditions out of our control. For the safety of our delivery personnel, we will not be able to conduct any office or hospital deliveries at this time.
Delivery is available within a ten (10) mile delivery radius of Maplewood, NJ. Delivery fees will be automatically calculated based on zip code, and explicitly stated during the checkout process. Fees are subject to change at any time.
Delivery fees are as follows:
- $5 within Maplewood, South Orange and Millburn.
- Varying delivery fee between $8 - $20 to the following townships: Vauxhall, Irvington, Newark, Orange, East Orange, Union, Short Hills, Hillside, West Orange, Springfield, Kenilworth, Elizabeth, Livingston, Roselle Park, Summit, Whippany, Montclair, Cranford, Glen Ridge, Roselle, Essex Fells, Mountainside, Harrison, Roseland, Bloomfield, Garwood, Belleville, Verona, Kearny, Westfield, Caldwell, Elizabethport, Chatham, Florham Park, New Providence, East Hanover, Linden, Madison, North Arlington, Nutley, Clark, Scotch Plains, Cedar Grove, Rahway, Berkeley Heights, Lyndhurst, Fanwood, Clifton, Convent Station, Green Village, Bayonne, Pine Brook, Fairfield, and parts of Jersey City.
Brave Floral is not responsible for any misinformation provided by the ordering party including incorrect addresses or contact phone numbers. If an incorrect address is provided and a delivery attempt has been made, the ordering party may be subject to an additional product and delivery fee for any attempts made thereafter.
CURBSIDE PICKUP POLICY
All Brave Floral shop items including fresh flowers, dried flowers, homewares, self-care items, and gifts are available for curbside pickup.
Curbside pickup is available Wednesday to Saturday between 10am to 3pm. If you would like curbside pickup, pull up to the storefront at 87 Baker Street (across from Wells Fargo) and wait in your vehicle. Call the shop phone at 973.761.0026 to notify us of your arrival and be prepared to provide your name and order number.
Our shop items such as dried flowers, homewares, hard goods, cards, and self-care items are available online for USPS Ground shipping for $8.95 or USPS Priority Shipping for $35 within the continental United States. Fresh flowers and houseplants are not available for shipping.
Brave Floral is not responsible for any misinformation provided by the ordering party including incorrect shipping addresses or contact phone numbers. If an incorrect shipping address is provided Brave Floral is not responsible for any shipping delays or packages that are unable to be delivered to the intended recipient.
ORDER CANCELLATION POLICY
Cancellations for fresh flower & houseplant orders (including recurring subscription orders) may be made as follows:
- For Wednesday deliveries: Cancellation must be received by prior Monday at 11:59pm.
- For Thursday deliveries: Cancellation must be received by prior Tuesday at 11:59pm.
- For Friday & Saturday deliveries: Cancellation must be received by prior Wednesday at 11:59pm.
- If a cancellation occurs after the timeframe described above, Brave Floral reserves the right to withhold a refund.
Cancellations for non-floral, non-plant delivery orders may be made prior to the item being dispatched for delivery.
Cancellations for non-floral, non-plant shipping orders may be made prior to the item being shipped. If the order has already been shipped, you will need to email firstname.lastname@example.org to obtain a return authorization number. Please note, the return & exchange policy is applicable in this scenario where goods will only be accepted for a refund if they are returned in unopened and unused condition. A shipping return label may be provided by Brave Floral upon request, with the shipping fees deducted from the total refund amount.
ORDER RESCHEDULING POLICY
We understand that during this time, flexibility and understanding is needed. Should you need to reschedule a delivery date, please contact us by emailing email@example.com with your name, order number, and the new desired date of delivery. Depending on the notice provided, we will do our best to accommodate the change.
Should you need to change your pickup date or time, please contact us by emailing firstname.lastname@example.org with your name, order number, and the new date you will be coming to the shop to pickup your order. We appreciate the notice in order to ensure your order is prepared for the correct date.
For any recurring orders "Subscriptions, you may change a delivery date by emailing email@example.com according to the cut off times listed above.
For any pre-paid or limited series subscriptions, as the products are purchased in full with a set number of deliveries, a refund will not be issued for any desired changes in the quantities of deliveries originally purchased. However, we’d be happy to update the number of deliveries to fit a delivery schedule or cadence that better suits your needs. Please contact firstname.lastname@example.org for any questions.
VASE RETURN CREDITS
In earnest sustainability, we gladly invite you to return your arrangement vases back to the shop in exchange for shop credit. Credit will vary anywhere from $2 to $20 depending on vessel size, style and condition upon the return. Credit will be issued in the form of a Brave Floral shop e-gift card and vase credits may be combined.
Please note, vase return credits are only applicable for vases included with purchased arrangements from Brave Floral. We can not offer return credits for vases not originally from Brave Floral or provided from other florists. Vase credits are not applicable for non-standard vases, vessels, planters, or homeware products purchased in-shop or online separately from our arrangement offerings. Please refer to our Returns & Exchanges policy if you would like to return a purchased homeware item.
Other sustainability efforts taken by Brave Floral can be explored in Our Approach.
FLOWERS FOR SMALL GATHERINGS
Any a la carte wedding offerings under the “Flowers for Small Gatherings” category or as a bulk Seasonal Arrangement order will be paid 100% at time of purchase either online, phone, or in-person. You have until fourteen (14) days prior to the event to cancel the order with Brave Floral in order to receive a full refund. Should you cancel your event within the (14) day timeframe, we reserve the right to hold your payment in full. For orders over $2,000.00 USD, a Signed Agreement will be required.