Return & Delivery Policy

Return Policy

Unopened and unused goods are accepted for refund to the original form of payment or exchange within fourteen (14) days of purchase. Original receipt must be presented in-store at time of return. For online orders, please email shop@bravefloral.com for a return authorization number.

All botanicals, such as fresh and dried florals, wreaths and plants, are final sale. Please reference the care card provided with your purchase to ensure proper maintenance of your flowers and plants once they arrive at their new home. For your convenience, we also provide care instructions for several items in our Shop Notes.

Fresh Florals

Brave Floral takes every measure to provide fresh, professionally-treated floral product to our clients, as well as making basic care instructions available to maximize the longevity of your florals. With care, and in the proper conditions, we are confident your florals will last a minimum of three (3) days from pick-up/delivery. Please reference our Basic Flower Care Guide for information on how best to keep your flowers looking fresh.

All quality claims must be made within 24 hours of your pick-up or delivery, and the original product must be presented in-person at the shop, or detailed photos emailed to shop@bravefloral.com, in order to receive a replacement. No replacements will be made after this time frame.

If at any time, you have a question on the care of your florals, please do not hesitate to reach out to our team via the Contact form.

Houseplants

Each plant sold at Brave Floral comes equipped with a care tag for your easy reference. If at any time, you require further care instructions on your plant, please do not hesitate to reach out to our team via the Contact form.

Delivery Policy
Updated for COVID-19

Brave Floral offers delivery of a select number of fresh products to surrounding towns as noted on the product page.

Minimums & Fees

There are delivery fees and order minimums applicable for items selected for “Local Delivery”. All information pertaining to fees and minimums will be explicitly stated on the floral and plant product pages. This is subject to change at any time based on the discretion of Brave Floral.

Through July 31, 2020, the minimums and fees are as follows:

  • $5 flat fee with no minimum for orders within Maplewood, South Orange and Millburn.
  • $5 flat fee with $60 minimum for orders within (10) mile delivery radius outside of Maplewood to the following townships: Vauxhall, Irvington, Newark, Orange, East Orange, Union, Short Hills, Hillside, West Orange, Springfield, Kenilworth, Elizabeth, Livingston, Roselle Park, Summit, Whippany, Montclair, Cranford, Glen Ridge, Roselle, Essex Fells, Mountainside, Harrison, Roseland, Bloomfield, Garwood, Belleville, Verona, Kearny, Westfield, Caldwell, Elizabethport, Chatham, Florham Park, New Providence, East Hanover, Linden, Madison, North Arlington, Nutley, Clark, Scotch Plains, Cedar Grove, Rahway, Berkeley Heights, Lyndhurst, Fanwood, Clifton, Convent Station, Green Village, Bayonne, Pine Brook, Fairfield, and parts of Jersey City.

Timing/Dates

Given the quick changes that have been required of us during the pandemic, curbside pick-up, and zero-contact delivery may change at any time. We will notify you of any changes if you have already placed an order. 

All orders for local delivery must be received by 3pm the day before; otherwise your order will be delivered during the next delivery slot. Deliveries will be made between 12pm and 4pm on the selected date. We cannot make any guarantees about the exact delivery time within that timeframe.

USPS Ground Shipping orders will arrive in 5-8 business days.

Office/Commercial and Hospital Deliveries

For the safety of our delivery personnel, we will not be able to conduct any office or hospital deliveries at this time.

Contactless Deliveries

Brave Floral will contact the recipient via text prior to the delivery as a courtesy alert, then leave the order in a secure location near the exterior front door. A photo will be sent to the recipient if we do not see anyone retrieve the order. If the order is not retrieved in a timely manner, we will not be held responsible for any items that are damaged due to weather conditions, or conditions out of our control.

Disclaimer

Brave Floral is not responsible for any misinformation provided by the ordering party including incorrect addresses or contact phone numbers. If an incorrect address is provided and a delivery attempt has been made, the ordering party may be subject to an additional product and delivery fee for any attempts made thereafter.

Curbside Pick-up Policy
Updated for COVID-19

Time Frame & Procedure

Pick ups will take place during shop hours from 10am to 3pm Wednesdays thru Saturdays only. If you would like curbside pickup, please pull up to the storefront at 87 Baker Street (lots of planter boxes), across from Wells Fargo, and wait in your vehicle. Call the shop phone at 973.761.0026 to notify us of your arrival and be prepared to provide your name and order number.

Order Cancellations

Fresh Flowers & Houseplants

Cancellations may be made to fresh flower orders as follows:
  • For Wednesday deliveries: Cancellation must be received by prior Monday at 11:59pm.
  • For Thursday deliveries: Cancellation must be received by prior Tuesday at 11:59pm.
  • For Friday & Saturday deliveries: Cancellation must be received by prior Wednesday at 11:59pm.
  • If a cancellation occurs within the timeframe described above, Brave Floral reserves the right to withhold a refund.

For any recurring orders including “Seasonal Series” and "Weekly Deliveries", you may make a one-time request to skip a delivery week by emailing shop@bravefloral.com by 11:59pm the Monday before the delivery is scheduled.

Online Orders (Non-floral, non-plant)

Cancellations may be made if the item has not yet shipped. If item has shipped, you will need to email shop@bravefloral.com to obtain a return authorization number.

Flowers for Small Gatherings

Your order will be paid 100% at time of online, phone, or in-person order. You have until fourteen (14) days prior to the event to cancel the order with Brave Floral in order to receive a full refund. Should you cancel your event within the (14) day timeframe, we reserve the right to hold your payment in full. For orders over $1,000.00 USD, a Signed Agreement will be required.